Position Summary
Here is what you will be doing in the Customer Success Manager Role:
Client Management
Serve as the primary point of contact for a dedicated portfolio of clients, ensuring consistent, high-quality support and communication.
Lead new clients through a smooth and efficient onboarding process to establish the foundation for long-term success.
Provide expert guidance and training on platform best practices to help clients effectively manage their employee wellness programs.
Cultivate positive relationships with the clients through a proactive, consultative, and high-touch approach.
Drive client retention and growth by continuously identifying opportunities to increase program engagement and expand solution offerings over time.
Program Management
Assist clients in the design, development, and execution of their Wellable program.
Conduct analytical reviews of client programs and develop strategic recommendations and action plans aligned with their goals and objectives.
Prepare and present data-driven reports to communicate performance, trends, and areas for improvement.
Effectively communicate product updates, feature enhancements, and engagement solutions across multiple channels, including phone and video conferencing.
Product Support
Lead the resolution of technical support for users of Wellable’s solutions.
Serve as a subject matter expert for all Wellable technology and solutions.
Salary Range: $55,000–$65,000 annually
What we’re looking for
Wellable appreciates diversity of thought, background, education, and experience; therefore, if you do not satisfy every requirement, but feel you can bring value to this role, do not hesitate to apply!
1–3 years of professional work experience
Ability to commute to one of our offices in Boston, MA; San Diego, CA; or Washington, D.C.
Passion about health, wellness, and technology
Clear and articulate communication skills (written and verbal)
Ability to multi-task and perform effectively under pressure
Ability to thrive in a fast-paced environment
Strong organizational skills
Strong attention to detail
Self-starter and resourceful
Ability to work cross-functionally within an organization and with external clients
Proficiency in Microsoft Office (Word, Excel, and Outlook)
Willingness to learn new programs specific to Wellable
Perks
Competitive salary
Medical, dental & vision insurance
401(k) contributions
Unlimited PTO
Professional development stipend
Casual work environment
Hybrid work environment
Company-catered lunch and snacks
Quarterly social events (onsite and remote)
Annual companywide onsite week at the Boston office
Annual company retreat
