Seeking Software Technical Support Representative for Database and Document Production
Software. In this position you will:
– Prepare law firms and their data for importing
– Import and set up new software accounts
– Assist Law Firm Members and their Staff with customizations to the software
– Train law firms via web cam and in person at conferences on this software
– Troubleshoot on the phone as a tech support person
– Work on future versions of the software

Job Requirements:
– Law Firm Experience (IT or Help Desk preferred…Maybe Paralegal)
– Familiarity with HotDocs a plus
– Excellent MS-Office Skills, especially Excel
– Understanding of Workflow design. Extra credit for ActionStep
– Excellent written and verbal communication skills
– Understanding of computer programming language. Not necessarily a programmer, but can read and interpret code
– Experience with Video Editing software…Camtasia
– Well organized
– Ability to prioritize
– Works well in a fast paced, energetic environment
– Works well alone
– Fast learner, especially software
– Help desk experience
– MUST be high energy
– Willing to think outside the box
– Solutions oriented
– Detail oriented

To apply for this position please submit an MS Word doc of your resume and put in the subject “Job ID # 1930”.

Job Post Details:

Time: Full Time
Pay Rate: 60-75K per year
Skills: IT support, help desk, law, legal, paralegal, database, HotDocs, MS-Office, Excel, ActionStep, Video Editing, Camtasia, programming, data importation, workflow design

Company Info:

Company Name: High-Tech Professionals
Contact Person: Denise Lidell
Address: 4767 Valdina Way, San Diego, California, 92124