Job Title: Business Analyst / Technical Writer – 1924
Location: San Diego, CA
Type: Perm

Seeking a business analyst with technical writing skills interested in helping to mature portfolio of cloud-based clinical applications. Company recognizes the critical importance of serving clients’ and own business goals through attention to technical requirements and systems architecture documentation leading to proper product development, training and support.

The ideal candidate is an experienced mid to senior-level professional who can flourish in a hybrid role of a business analyst and a technical writer. This role will include technical writing responsibilities for composing release notes, updating user guides and training materials, and providing basic client trainings. You will work with a cross-functional team composed of subject matter experts and physician product leads, experience designers, project manager(s), quality and software engineers to gather and document business requirements for software enhancement items. You will work with clients to understand requirements for enhancement requests and be able to document and communicate them with the internal cross-functional team to ensure the product is built in accordance with the business specifications. You will also work with the implementation team alongside a project manager to help implement new accounts or add-ons for existing accounts.

Job Responsibilities:

– Work closely with product leads, clients, and subject matter experts in understanding business and technical requirements and translating them into specific software requirements
– Interviewing users (clients and internal subject matter experts) on workflow, and identifying, analyzing and documenting high-level business requirements into detailed user stories
– Working with the design team to help create mock-up of screens and reports
– Creating user workflow diagrams
– Defining screens and reports including creating unified nomenclature for product features
– Ensuring that step-by-step product functionality is clear and documented
– Documenting both technical designs and specifications
– Engaging in user research for specific user requirements and evaluating information received from client stakeholders (end-users), to aid in product prioritization
– Working with the team to create specific document libraries, including, but not limited to:
– Business design documents, user stories / requirements
I- nternal development tickets in JIRA
– Client-facing release notes, product announcements, CBT’s
– Client-facing technical user manual(s), training and support documents
– Systems architecture specifications
– Technical white-papers and case reports
– Working with the implementation team and project manager on new accounts and/or add-ons for existing accounts
– You will provide support to the implementation team during implementation efforts for new and existing accounts. This may include training for user acceptance training and go-live.

Minimum 5 years of business analysis experience in software development
Strong technical skills, business intelligence, and understanding customer needs
Strong communication and presentation skills
Excellent English writing skills, including transforming scientific jargon into text for the average reader
Healthcare industry domain knowledge
Ability to interview and probe for specific requirements and evaluate information to manage scope
Ability to provide samples of work product, e.g., business design documents, workflow diagrams, release summaries, detailed release notes, user documentation, how-to guides, quick cards, cheat sheets
Demonstrable track record in producing release notes, user documentation and other client-facing documents for high quality software products
Efficiency reviewing and editing technical documents on schedule

Preferred Qualifications (favorable consideration will be given to candidates with any of these)
Experience working in Agile development environments
Familiarity with SDLC
Familiarity with SaaS and various web applications and databases
Familiarity with JIRA and Confluence products for team collaboration

Bachelor’s degree in English, Journalism, Scientific, Healthcare, and/or Engineering disciplines is required

To apply for this position please submit an MS Word doc of your resume and put in the subject “Job ID # 1924”.

Job Post Details:

Pay Rate: 65-95K
Skills: Business analyst, business design, workflow, release notes, user documentation, technical writing, JIRA, Agile, SaaS

Company Info:

Company Name: High-Tech Professionals
Contact Person: Denise Lidell