Position Title: IT Manager
Reports to: IT Operations Manager
Supervises: Desktop Support Specialist and/or IT Specialist
FLSA Status: Exempt

POSITION SUMMARY

The primary job duties will involve the management and oversight of client IT department(s).

ESSENTIAL DUTIES AND RESPONSIBILITIES

Technical Duties
• Build and deploy physical and virtual production servers
• Architect, deploy and manage network & server infrastructure
• Resolve server and network related technical challenges
• Architect, deploy and manage enterprise backup solutions
• Monitor and ensure security of company network
• Manage access control systems
• Provide backup coverage for team members
• Setup monitoring and alerting of production systems
• Handle support issues during off-hours

Administrative Duties
• Manage client expectations and meet regularly with key executives
• Forecast and manage yearly IT budgets
• Manage contracts and vendor relationships
• Plan hardware and software deployments
• Select and purchase hardware and software
• Mentor and provide training to team members
• Set goals and oversee tasks performed by direct reports
• Conduct weekly meetings with team members
• Conduct quarterly performance reviews of team members
• Manage team member schedules and approve time off requests
• Conduct candidate interviews and make staffing recommendations
• Develop and implement IT policies and procedures
• Responsible for client satisfaction and contractual obligations
• Conduct routine comprehensive audits of IT infrastructure and policies
• Conduct client training
• Document IT processes and create physical & logical infrastructure diagrams using Visio

REQUIRED SKILLS/EXPERIENCE

• Architect enterprise-grade and fault tolerant IT environments
• Advanced understanding and hands-on experience with Active Directory, Exchange/O365, VMware/HyperV and SharePoint in a production environment
• Advanced networking concepts (TCP/IP subnets, DNS, SMTP, Routing, VLANs, CIFS, NFS)
• Mac operating system and hardware
• Firewall, VPN and wireless technology concepts
• Solve complex computer, server, application and networking issues
• Network monitoring tools and protocol analyzers
• Disaster Recovery of production systems
• Scripting
• SSL Certificates and encryption technologies
• Video conference systems

PREFERRED SKILLS/EXPERIENCE

• Cloud solutions (AWS, Azure)
• Enterprise-grade firewall, VPN , router and wireless technologies
• NAS, SAN and clustering solutions
• SQL Server Administration
• Windows Powershell
• Linux
• VoIP and QoS concepts
• IPv6

KEY ATTRIBUTES

• Excellent verbal and written communication skills
• Exude confidence when dealing with C-level executives
• Strong troubleshooting and problem resolution skills
• Multitask and resolve technical issues in a timely fashion
• Strong interpersonal skills and a friendly demeanor
• Proven leadership qualities
• Make quick decisions in high-pressure situations
• Stay hands-on and lead by example
• Look for opportunities to expand client base
• Look for ways to improve internal Infracore processes and work closely with management team to implement solutions

EDUCATION

• 4-year degree or equivalent

WORK EXPERIENCE

• 6+ years of experience in the management and administration of an enterprise IT department

WORK ENVIRONMENT AND PHYSICAL DEMANDS
The physical demands/conditions described below are representative of those that must be met/tolerated by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Sitting at a desk for sometimes long and continuous periods of time
• Answering or making calls on the telephone for sometimes long and continuous periods of time
• Using a keyboard to perform research and to communicate through written means for sometimes long and continuous periods of time
• Looking at a computer monitor for sometimes long and continuous periods of time
• Occasionally standing, walking, reaching, and stooping
• Exposure to low to moderate noise level
• Lifting equipment up to 60 lbs. and carrying up to 200 feet at a time
• Travel as needed for events and meetings

Job Post Details:

Pay Rate: $85k-$115k
Skills: Network Architecture, Active Directory, Exchange/O365, VMWare/HyperV, Sharepoint, Advanced Networking Concepts, Firewall/VPN/Wireless, Network Monitoring, Disaster Recovery, Scripting, Resolve Computer/Server/Application/Network Issues

Company Info:

Company Name: Infracore, LLC
Contact Person: Sean Woodstock
Address: 13520 Evening Creek Drive North, San Diego, California, 92128