GoFormz is a fast growing tech company with big aspirations and a great track record to back it up. With offices in San Diego, San Francisco and London, GoFormz is rapidly expanding its corporate presence to other cities around the globe.
As a Technical Support Intern, you will be working with our Technical Support team to troubleshoot issues for customers, set up calculations, and create new templates for GoFormz subscribers.
This is a paid internship. You do not need to be a current student.
What will I be working on?
Answer support cases via email, including but not limited to:
General usability questions
New GoFormz template design
Escalate high-severity cases to Engineering Team
Troubleshoot, replicate and document customer technical issues
What you will learn…
Run queries in SQL
Troubleshoot issues on both web and mobile apps
Manage cases in a helpdesk
Write complex Excel calculations
Customer Resolution/Service skills
Strong communications skills over both email and phone
Must be able to multitask
Must be tech savvy
This position will report directly to our VP of Sales and is available immediately. Opportunity to become full-time position.
About the company
GoFormz provides a mobile forms and reporting solution that organizations and individuals use to replace their paper forms, resulting in more accurate data, streamlined workflow and comprehensive reports that drive agile business decisions. GoFormz transforms companies of any type, size or industry into truly data-driven businesses that capture real time information across their entire workflow to deliver unprecedented insights and improvements in productivity. With over 20 million form pages processed, GoFormz is helping over 17,500 customers across more than 170 countries eliminate paper forms, unlock business data and dramatically improve how they work. GoFormz is backed by Cloud Apps Capital Partners and FLOODGATE and is based in San Francisco, California with offices in San Diego and London.
GoFormz, Inc is an Equal Employment Opportunity employer. Please no H-1B applicants at this time.